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MS-5118
MAINTAINING & TROUBLESHOOTING WINDOWS VISTA COMPUTERS
(Distance Learning)
Tuition: $1275
Elements of this syllabus are subject to change.
This Distance Learning version of the course consists of 6 online
live instructor-led sessions over 3 weeks (2hrs for each session).
Additional self-paced e-learning content, scenario-based labs, and
assessments accompany these sessions. This course provides students
with the knowledge and skills necessary to identify technical
problems that can occur in client computers of an organization. The
course focuses on five main troubleshooting areas: operating system,
hardware, networking, security, and applications.
It
also provides the knowledge and skills necessary to monitor and
maintain Windows Vista client computers.
Prerequisites
Before
attending this course, students must have met at least one of the
following
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Experience
supporting previous versions of the Windows operating system
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Familiarity with an
IT helpdesk ticketing system.
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Experience
researching online and local knowledge bases.
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Experience running
commands from a command window, such as the DOS command prompt
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Familiarity with
computer hardware and devices, such as the ability to use Windows
device manager and look for unsupported devices.
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Basic TCP/IP
knowledge, such as knowing why you need to have a valid IP address
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Basic Windows and
Active Directory knowledge, such as knowledge about domain user
accounts, domain versus local user accounts, user profiles, and
group membership.
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Fundamentals of
applications, such as how a client communicates with the server in
client/server applications.
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Experience reviewing
logs, such as understanding chronology, sequential order, severity,
etc.
In addition, it is
recommended, but not required, that students have completed:
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5115AL: Installing
and Configuring the Windows Vista Operating System
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5116AL: Configuring
Windows Vista Mobile Computing and Applications.
Microsoft Certified
Professional Exams
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There currently are
no exams associated with this course.
Skills Gained
At the
end of the course, students will be able to:
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Plan and apply a
troubleshooting methodology for an organization.
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Describe how the
Windows Vista platform helps address troubleshooting requirements
for important technical areas.
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Identify the most
appropriate method to troubleshoot Windows Vista computers.
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Identify Windows Vista tools that can
be used as part of IT operations for their organizations.
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Describe how monitoring and
optimization tools in Windows Vista can be used to assist in
troubleshooting and keeping computers performing optimally.
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