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MS-2261
SUPPORTING USERS RUNNING THE MICROSOFT WINDOWS XP
OPERATING SYSTEM
Course Length:
3 days
Tuition:
$1275
Course Overview
This three-day instructor-led course is to
provide individuals who are new to Microsoft Windows® XP with the knowledge
necessary to troubleshoot basic problems end users will face while running the
Microsoft Windows XP Professional in an Active Directory® network environment,
or Windows XP Home Edition in a workgroup environment. This is an introductory
course designed to provide an overview of operating systems concepts and not to
troubleshoot Windows XP. this is the first course in the Microsoft Certified
Desktop Support Technician curriculum.
Prerequisites
Before attending this
course, students must have met at least one of the following:
- Basic experience using a Microsoft
Windows Operating system such as Microsoft Windows XP.
- A basic understanding of Microsoft
Office applications and Microsoft Windows accessories, including
Internet Explorer.
- Basic understanding of core operating
system technologies including installation and configuration.
- A basic understanding of hardware
components and their functions.
- A basic understanding of the major
desktop components and interfaces, and their functions.
- A basic understanding of TCP/IP
settings.
- Know how to use command-line
utilities to manage the operating system.
- A basic understanding of technologies
that are available for establishing Internet connectivity.
Microsoft Certified Professional Exams
This course will help the student prepare
for the following Microsoft Certified Professional exam:
- Exam 70-271:
Supporting Users and Troubleshooting a Microsoft Windows XP Operating
System
Skills Gained
At the end of the course, students will be
able to:
- Perform and troubleshoot an attended
installation of the Windows XP operating system.
- Perform post installation configuration
(user configuration, apply service packs, etc.)
- Answer end user questions related to
upgrading from a previous version of Windows.
- Troubleshoot system startup and user
logon problems.
- Monitor and analyze system performance.
- Monitor, manage, and troubleshoot access
to files and folders.
- Troubleshoot connecting to local and
network print devices.
- Configure and troubleshoot Advanced
Configuration and Power Interface (ACPI).
- Configure and troubleshoot input and
output (I/O) devices.
- Configure support for multiple languages
or multiple locations.
- Troubleshoot security settings and local
security policy.
- Configure and troubleshoot local user
and group accounts.
- Troubleshoot TCP/IP protocol.
- Configure and troubleshoot Internet
Connection Firewall (ICF) settings.
- Troubleshoot name resolution issues.
- Configure and troubleshoot remote
connection.
- Configure and troubleshoot end user
systems using remote Desktop and Remote Assistance.
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