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MS-2262
SUPPORTING USERS RUNNING APPLICATION ON A MICROSOFT WINDOWS XP OPERATING
SYSTEM
Course Length:2 days
Tuition:
$850
Course Overview
This two-day instructor led course is to provide
individuals who are new to Microsoft Windows® XP with the knowledge and skills
necessary to troubleshoot basic problems end users will face related to
configuring and maintaining applications such as Microsoft Office, Outlook
Express, Internet Explorer and other applications that run on Microsoft Windows
XP Operating System. This is an introductory course designed to provide
information on how to troubleshoot applications running on Microsoft Windows XP.
This is the second course in the Microsoft Certified Desktop Support Technician
curriculum.
Prerequisites
- Attended Course 2261: Supporting Users
Running the Microsoft Windows XP Operating System.
- Experience using Microsoft Office as a
general user.
- Experience using a Microsoft Windows
operating system such as Microsoft Windows XP.
Microsoft Certified Professional Exams
This course will help the student prepare
for the following Microsoft Certified Professional exam:
- Exam 70-272:
Supporting Users and Troubleshooting Desktop Applications on a
Microsoft Windows XP Operating System
Skills Gained
At the end of the course, students will be
able to:
- Configure and troubleshoot applications.
- Set application compatibility settings.
- Troubleshoot application installation
problems.
- Configure and troubleshoot e-mail
account configurations.
- Configure and troubleshoot Internet
Explorer.
- Configure and troubleshoot Outlook
Express.
- Configure
the operating system to support applications.
- Configure and troubleshoot file system
access and file permission problems on mulit-boot computers.
- Resolve issues related to usability of
applications.
- Manage Microsoft Outlook® data, including
configuring, imp0orting, and exporting data, and fixing corrupted
data.
- Resolve issues related to customizing
Internet Explorer.
- Resolve issues related to customizing
Outlook Express.
- Resolve issues related to customizing
the operating system.
- Configure and troubleshooting
connectivity for application.
- Configure application security.
- Identify and troubleshoot problems
related to security permissions. Answer end user questions related to
application security settings.
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