Elements of this syllabus are subject
to change.
This three-day instructor-led course
provides students with the knowledge and skills to successfully maintain
and troubleshoot Windows Vista computers.
It will provide them with the
knowledge and skills necessary to identify technical problems that can
occur in organizations client computers. The course will focus on five
main troubleshooting areas: Operating system, hardware, networking,
security, applications.
It will also provide the knowledge
and skills necessary to monitor and maintain Windows Vista client
computers.
Prerequisites
Before attending this course, students
must have met at least one of the following
·
Experience supporting previous versions of the Windows operating system.
·
Familiarity with an I.T. helpdesk ticketing system.
·
Experience researching online and local knowledge bases.
·
Experience running commands from a command window. For example, DOS command
prompt.
·
Familiarity with PC hardware and devices. For example, ability to use
Windows device manager and look for unsupported devices.
·
Basic TCP/IP knowledge. For example, that you need to have a valid IP
address.
·
Basic Windows and Active Directory knowledge. For example, domain user
accounts, domain vs. local user accounts, user profiles, and group
membership.
·
Fundamentals of applications. For example, client/server applications (how
client communicates with the server).
·
Experience reviewing logs. Know that there is a chronology, sequential
order, severity, etc.
In addition, it is
recommended, but not required, that students have completed:
·
5115:Installing and Configuring the Windows Vista Operating System
·
5116: Configuring Windows Vista Applications and Tools
·
5117: Configuring Windows Vista Mobile Computing.
Important: This learning
product will be most useful to people who intend to use their new skills and
knowledge on the job immediately after training.
Microsoft Certified
Professional Exams
This course will help the student prepare for the following Microsoft
Certified Professional exam:
·
There are no exams at this time.
Skills Gained
At the
end of the course, students will be able to:
·
Plan and apply a
troubleshooting methodology for there own organization.
·
Describe how the
Windows Vista platform helps address troubleshooting requirements for
important technical areas.
·
Identify the most
appropriate method to troubleshoot Windows Vista computers.
·
Identify Windows
Vista tools that will be used as part of the IT operations for their
organization.
·
Describe how
monitoring and optimization tools in Windows Vista can be used to assist in
troubleshooting and keep the computer performing optimally.
